ETG Launching New Quality Labor Training Program in 2020
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In our ongoing efforts to improve quality and customer satisfaction, Team ETG is proud to announce that we will be launching a new Quality Labor Training Program in January of 2020. This program has been developed using the framework of the Unigroup Quality Assurance Labor Certification Program and will provide an opportunity for us to create hands-on learning and development programs for our internal teams.
In November of 2019, two members of our operations team had the opportunity to attend the Unigroup Train the Trainer experience in St. Louis, COO, Nyles Ellefson, and Training and Quality Control Supervisor, Carey Powell.
The goal of Unigroups “Train the Trainer” Program is to provide agency trainers with the skills necessary to build and manage the quality assurance programs at their own agencies. The program focuses on developing skills that are imperative to leading personnel through training, as well as those needed to implement and maintain a focus on high-quality service once personnel have completed training. We are excited to have the opportunity to further develop our internal plans and processes and continuously push our quest for customer-focused, quality-driven service to the next level.